We offer FREE standard shipping on all orders over £50.

For orders under £50, standard hipping costs £3.95 .

For orders under £50, Express shipping costs £6.95 .

We process orders within 1-2 business days.

Once dispatched, standard delivery takes approximately 3-5 business days via Royal Mail.

Express Delivery takes 1-2 business days via Royal Mail.

Please note that these are working days (Monday–Friday, excluding UK public holidays).

Yes! Once your order has been dispatched, you will
receive a confirmation email containing a tracking link so you can
monitor your parcel's progress.

We take great care when packing your items, but we understand that accidents can happen during transit.

If your order arrives damaged:

1. Keep all original packaging and contents – this is essential for any claims.
2. Contact us within 14 days of delivery.
3. We may ask you to provide photos of the damaged item and packaging.

As
the sender, we will file a claim with Royal Mail on your behalf. Once
the claim is processed, we will arrange a replacement or refund for you.

If your order hasn't arrived within the expected timeframe:

1. Contact us as soon as possible.
2. We will begin an investigation with Royal Mail.
3. As the sender, we are the only party who can claim compensation from Royal Mail, so we will handle the entire process for you.

We'll keep you updated throughout and will arrange a replacement or refund once the claim is resolved.

Currently, we only deliver to UK addresses.

Please contact us for international delivery options

We want you to be completely happy with your purchase. For full details on returns, please visit our Returns Policy page.

Please note that return postage costs are the responsibility of the customer, unless the item is faulty.

If you need to change or
cancel your order, please contact us as soon as possible. We process
orders quickly, so we cannot guarantee changes once an order has been
dispatched.

Please email us at support@maxycomfort.co.uk or use our Contact Us page. We aim to respond to all enquiries within 1-2 business hours.

Royal Mail may require a signature for certain
deliveries. If you're not home, they will leave a card with instructions
on how to rearrange delivery or collect your parcel from your local
depot