30 day money back guarantee
Cart
0
You may also like
Our 12-Month Guarantee
Every Maxy Comfort product is cut and sewn by our team in Manchester, and we check each one before it leaves us. If something goes wrong because of the way it was made, we'll put it right.
What's covered
All products are guaranteed against manufacturing faults, such as failed seams or faulty zips, for 12 months from the date you receive your order.
What we'll do
Get in touch at support@maxycomfort.co.uk with your order number, a short description and a photo of the problem. If we confirm a manufacturing fault, we'll repair the item or, if it can't be repaired, replace it with the same product. If it's no longer available, we'll offer a refund.
What isn't covered
- Normal wear and tear, including bean filling that settles and flattens with use (top-up beads are available)
- Accidental damage, misuse, or damage from pets
- Fading or damage from leaving products outdoors in sun or rain for long periods
- Items bought for commercial use, pet beds and clearance items, which are covered for 6 months
This guarantee is in addition to your statutory rights as a consumer under UK law.
Our Guarantee
Maxy Comfort offer the HIGHEST Quality Manufacturing Guarantee!
Maxy Comfort are confident that we offer the Highest Quality
products in the industry! Our products have been tried and tested to the
highest standards. Numerous safety and quality tests are completed on
every design to ensure that we provide our customers with the best
manufacturing quality products available.
We are so confident with our products that we offer a 1 year
guarantee from the date of purchase on all products* (Exclusions apply)
and even a 5 year guarantee on all our real leather products against
reasonable wear and tear.
Maxy Comfort offer the Highest Quality products, using the
highest quality fabrics all completely manufactured in our factory here
in the UK! We GUARANTEE you that all of our products:-
- Are TRIPLE stitched as STANDARD
- Have undergone numerous testing procedures for safety and strength
- Fully meet UK Fire Safety Regulations
- Have a Unique safety zip feature to stop prying little fingers from letting the bead escape!
- Are made from materials only sourced in the UK!
If a product is returned due to it having a manufacturing fault, this
will be inspected thoroughly and if the fault is deemed to be a
manufacturing fault then the product will be repaired or if irreparable
then a replacement will be given for the SAME product.
*Exclusions: All clearance items are exempt from our standard 1 year
guarantee. Any of our products bought for commercial reasons are also
exempt from our 1 year guarantee but are limited to a 6 months guarantee
as are our pet beds due to the nature of the products. The Bead filling
is also exempt from our 1 year guarantee as it does go flat over time
dependent on usage. Additional ‘top-up’ bead can be purchased here. This does not affect your statutory rights.