Terms of service

Terms and Conditions

These terms apply to all orders placed on maxycomfort.co.uk. Please read them before you buy.

1. About us

This website is run by Maxy Comfort Limited, a company registered in England and Wales (company number 15295072). Our registered office is 2nd Floor, Parkgates, Bury New Road, Prestwich, Manchester M25 0TL. You can contact us at support@maxycomfort.co.uk or on 0161 457 1080.

2. Your order

When you place an order you'll receive an email acknowledging it. Our contract with you is formed when we email to confirm your order has been dispatched. We may decline an order, for example if an item is out of stock or a price has been shown incorrectly. If so, we'll let you know and refund any payment in full.

3. Prices and payment

Prices are shown in pounds sterling and include VAT. Delivery charges, where they apply, are shown at checkout before you pay. Payment is taken when you place your order. We try hard to make sure every price is correct; if we find an obvious error, we'll contact you before dispatch to confirm the right price or cancel the order.

4. Products

Our products are handmade, so small differences in size and stitching can occur. Colours on screen can vary depending on your device, so please treat product photos as a guide. If you'd like to see a fabric first, email us for a sample.

5. Delivery

We deliver to addresses in the UK. Delivery options, charges and estimated timescales are set out on our Delivery page and at checkout. Estimated delivery dates are a guide and we can't be responsible for courier delays outside our control. Responsibility for the goods passes to you once they've been delivered to the address you gave us.

6. Cancellations and returns

You have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013. Full details of how to return an item, and any return period we offer beyond this, are on our Returns & Exchanges page. Made-to-order or personalised items can't be returned unless faulty.

7. Faulty items and guarantee

If an item is faulty, please contact us as soon as possible with your order number and photos. Your statutory rights under the Consumer Rights Act 2015 are not affected. Our own guarantee is set out on our Guarantee page.

8. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. We are not responsible for losses that were not foreseeable when the contract was made or that were not caused by our breach of these terms.

9. Website content

All text, photos and designs on this website belong to Maxy Comfort Limited and may not be copied or reused without our written permission.

10. Privacy

We use your personal details only to process your order and, if you agree, to send you news and offers. See our Privacy Policy for more information.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.

12. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.