We want you to be completely happy with your purchase. If for any reason you're not satisfied, you can return your item within 30 days of receiving it.

We offer:

• Full refund on eligible items
• Exchange for a different size, colour, or product

To start a return or exchange, please:

1. Contact us at support@maxycomfort.co.uk with your order number and the reason for your return.
2. We will send you a return shipping label and instructions on where to send your item.
3. Pack your item securely in its original packaging (if possible) and send it back to us.

We offer free returns for exchanges only.

If
you are returning an item because it is faulty or we made a mistake
with your order, we will cover the return shipping costs. Please contact
us first so we can arrange this.

You have 14 days from the date you receive your order to request a return.

For faulty items, you have up to 30 days to notify us under the Consumer Rights Act 2015.

To be eligible for a refund or exchange, items must be:

• Unused and unworn
• In their original packaging (if applicable)
• In the same condition as when you received them

We reserve the right to refuse a return if the item shows signs of wear, damage, or use beyond simply trying it on.

Yes, sale items can be returned/exchanged within the same timeframe as full-price items.

Once we receive and inspect your returned item, we will process your refund within 5 business days. The refund will be credited to your original payment method.

You will receive a confirmation email once your refund has been processed. Please allow 5 business days for the refund to appear in your account, depending on your bank or payment provider.

Yes! If you would like a different size, colour, or product, we are happy to arrange an exchange.

Please contact us at support@maxycomfort.co.uk to confirm stock availability and arrange the exchange. We will ship your new item once we receive your returned product.

We take great care to
ensure all items are in perfect condition before dispatch. However, if
your item arrives faulty or damaged:

1. Contact us within 14 days of delivery.
2. Provide your order number and photos of the fault or damage.
3. We will arrange a free return and offer you a full refund or replacement.

This does not affect your statutory rights under the Consumer Rights Act 2015.

We recommend returning items in their original packaging
where possible to protect the item during transit. If you no longer have
the original packaging, please ensure the item is securely packed to
prevent damage.

No, we only accept returns from UK addresses

For any return or exchange queries, please email us at support@maxycomfort.co.uk or use our Contact Us page. We aim to respond to all enquiries within 1-2 business days.