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Product Information
Fabric Samples
If you are in any way undecided about your colour or fabric choice
then we would be happy to arrange for you to receive some fabric
swatches. Please email support@maxycomfort.co.uk with your fabric and colour choice and the address to which you would like us to send your fabric swatches.
Age suitability of our bean bags
We do tend to be cautious when advising on the age suitability of our products as children come in so many shapes and sizes.
We have added filters to the website to help but if you require
further guidance please contact one of our team who will be happy to
help.
Do the bean bags come filled?
We supply all of our products with the bean filling.
Are the Indoor/Outdoor bean bags waterproof?
Our Indoor/Outdoor fabric is water resistant, which means they are
able to resist the penetration of water to some degree but not entirely.
To keep your beanbags in the best condition we recommend that they be
stored indoors in a dry condition when not in use. This way you should
get years of pleasure from your beanbag.
Are the Indoor/Outdoor bean bags UV protected?
The Indoor/Outdoor fabric is designed to be used outdoors and is tested
to a 'Colourfast to light - level 5', however with all fabrics, if left
in direct sunlight, the colours may lighten over time.
Are our bean bags suitable for children with a Spica Cast?
We have previously supplied our small kids bean bags or our junior
squashy squarbie bean bags for small children with a spica cast.
We would not recommend the Gaga beanbags as they have a harness and may have a slight risk of tipping.
Our products are not specifically designed for this purpose and we would recommend that you seek professional guidance.
Pricing & Payments
Payment Options
We accept payment by most credit and debit cards with the exception of American Express.
You can also pay using Paypal and Google Pay when ordering through the website.
Delivery
What delivery services do you offer?
We offer free next-day delivery on all stock products to mainland UK
postcodes. For up-to-date delivery information, please see our delivery page
How will I know my order is on its way?
Once your order is complete we will send you an email to let you know
that it is ready to be collected by the courier. You will receive
tracking information and your order can then be tracked using the
relevant courier website.
Orders sent with DPD can be tracked on the DPD website
Alternatively, please use the DPD contact page
For orders sent via Evri, please visit their website here
My tracking link isn't working?
Tracking will update once your parcel has been scanned at the courier depot and this can take up to 24 hours.
If after 24 hours the courier tracking has still not updated please contact us and we will be happy to look into this for you.
Can I have my order delivered to a different address?
The first address that you input at the checkout is the address to which
we will deliver your order. If your billing address is different please
add this on the second page before adding your payment details.
Delivery to non UK destinations
Unfortunately we cannot offer delivery outside of the UK at the present time. This can change and we would recommend that you contact us to check on the current situation.
My Order
Can I add to my existing order?
If your order is still at rucomfy we may well be able to add to it for you, please contact us and we will try to help you.
Unfortunately once your beanbag has left rucomfy we can no longer amend your order.
contact us for further assistance.
I forgot to add an offer to my order, can I have this now?
We are really very sorry that you missed one of our offers.
If your order is still at rucomfy we may well still be able to add this for you, please contact us and we will try to help you.
Unfortunately our offers are only available when you are ordering at
the same time as ordering a beanbag so if your beanbag has already left
rucomfy we can no longer offer this at the same discounted price.
However, we would be happy to arrange for you to place a new order at a reduced price.
If this is of interest please contact us to place your order.
Can I change my delivery address?
We are unable to change your delivery address during the pre-order
stage as we are aware of fraudulent activity with orders. We take
preventative measures which ensure fraud is not committed on our
website.
Unfortunately once your beanbag has left rucomfy we can no longer
guarantee this but may be able to contact the courier on your behalf.
Please contact us for further assistance.
No order confirmation
When you place an order you should automatically receive an email confirmation.
If you have not received this there could be a couple of reasons,
have you checked your spam/junk folder? Do you have another email
address that might be connected to your paypal account?
If you have checked all this please let us know and we will get another copy to you as quickly as possible.
What happens if my order is delayed?
We aim to deliver your order within 4 - 7 working days, unless an express delivery service has been selected.
Sometimes things do go wrong and delays can happen. We will try our
best to keep you up to date from the earliest possibility with any delay
that has affected your order and to fulfill this as quickly as
possible.
If you really cannot wait then we would be more than happy to help you to find a suitable alternative.
Placed an order but want to cancel it
We’re thrilled that you ordered from us but if you do want to cancel please contact us and we will see if your order can still be cancelled.
Unfortunately we cannot cancel orders once they have left rucomfy or if they are personalised once production has begun.
Should you successfully cancel your order we will arrange for a refund to your original method of payment within 7 working days.
Received My Order
Received faulty or wrong product
Please report all faults and delivery issues within 48 hours of
receipt, and kindly do not dispose of any packaging or items, as
photographs may be required to help us resolve the matter efficiently.
If you have not received your delivery within 3 days of dispatch,
please notify the team immediately. Failure to report this within the
required timeframe may result in us being unable to resolve the issue.
Not as expected
We really hope that you are thrilled with your order but if this
isn’t quite what you are looking for/expecting, then please let us know.
One of the team will be happy to talk you through our returns procedure
or guide you if you would like to exchange your order.
I have received the wrong size of bean bag
Our products are measured when unfilled and the sizes on our website
reflect this so to get an accurate measurement you would need to measure
from corner to corner down the length and width of the cover with the
fabric held taut.
If you have checked this and still feel that you have received the wrong item, please email sales@rucomy.co.uk with some photographs and one of the team will get back to you as quickly as possible.
My new bean bag is underfilled
Perfectly Filled?
We supply all of our beanbags with a measured amount of filling so
that you can sit in rather than on your beanbag. This way the correct
amount of beans will ergonomically mould to your shape creating the best
beanbag experience. If we were to overfill your beanbag then this would
make the beanbag hard and uncomfortable.
Delivery?
Have you received all of your order?
Some of our larger beanbags are sent part filled with some of the
filling being sent separately, sometimes this may arrive at a different
time than your beanbag. You can look at the label on the box(es) to see
how many parcels you should have received. If you have not yet received
all of your order then please give the courier a little extra time to
get any outstanding parcels to you.
However if you have received all of your parcels and you still feel that your beanbag is underfilled please email support@maxycomfort.co.uk with a photograph of your bean bag and one of the team will get back to you as quickly as possible.
The zip is faulty
The trouble that you are experiencing is due to a safety feature that appears on all of our products.
The first Zip is purposefully manufactured to be upside down as a
safety precaution so that young children cannot access the filling
inside of the beanbag.
You can feel the head of the zip through the fabric on the base, so
you are able to unzip it. It can be a little bit tricky at first.
My bean bag has gone flat
As the filling is made from expandable polystyrene it does as is the
nature of the material over time compress which means that beans do need
a little top up every so often.
How long this takes can depend on a variety of factors including frequency of usage etc.
We do not guarantee the filling for this reason.
Top up bags of beans are available to order directly from our website:
I have not received my order
Please report any delays and delivery issues within 48 hours of order
dispatch. Please attach your despatch email and get in touch so we can
resolve your query.
If you have not received your delivery within 3 days of dispatch,
please notify the team immediately. Failure to report this within the
required timeframe may result in us being unable to resolve the issue.
General Enquiries
How do I wash my bean bag?
We do fill our beanbags directly and they do therefore need to be emptied should you wish to wash the cover.
The easiest way to empty the cover is to use one of our easyfill
washbags that can be ordered from our website, you can add this at a
discounted price when you are ordering a beanbag or if you are a
returning customer from our website.
My order is for a gift please do not include prices
Do not be concerned we will not include any price information in your order.
Do you offer an NHS or blue light card discount?
We deeply appreciate the service and dedication of our blue light
professionals in emergency services, healthcare and related fields. At
this moment, we are unable to provide our customers with a blue light
card discount. Thank you for considering our product, we continue
working towards being able to offer continuous offers and discounts to
all our customers.
Do you have a shop?
We are an online retailer and do not have a shop. If you need any
assistance when choosing which products to order please do not hesitate
to contact a member of our team who will be happy to advise.
Have a project in mind? Let’s talk.