We must receive payment of the whole of the price for the goods that you
order before your order can be accepted. Payment of the price for the
goods represents an offer on your part to purchase the goods, which will
be accepted by us only when the goods are dispatched. Only at this
point is a legally binding contract created between us.

To enable us to process your order, you will need to provide us with
your email address. We will notify you by email as soon as possible to
confirm receipt of your order and to confirm details. For the avoidance
of doubt, this correspondence does not constitute a contract between us.

All rights, including copyright, in this website are owned by or
licensed to Maxy Comfort Limited. Any use of this website or its
contents, including copying or storing it or them in whole or part,
other than for your own personal, non-commercial use, is prohibited
without our permission. You may not modify, distribute or repost
anything on this website for any purpose.

We have taken care in the preparation of the content of this website, in
particular to ensure that prices quoted are correct at the time of
publishing and that all goods have been described accurately. However,
orders will only be processed if there are no material errors in the
description of the goods or their prices as advertised on this website.
Any weights, dimensions and capacities given about the goods are
approximate only.

We try to ensure that this website is free from viruses or defects.
However, we cannot guarantee that your use of this website or any
websites accessible through it will not cause damage to your computer.
It is your responsibility to ensure that the right equipment is
available to use the website. Except in the case of negligence on our
part, we will not be liable to any person for any loss or damage which
may arise to computer equipment as a result of using this website.

All orders are subject to acceptance and availability. If the goods you
have ordered are not available from stock, we will contact you by email
or phone (if you have given us details). You will have the option either
to wait until the item is available from stock or to cancel your order.

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

The prices payable for goods that you order are as set out on our
website. All prices are inclusive of VAT at the current rates and are
correct at the time of entering information.
Where it is not possible to accept your order to buy goods of the
specification and description at the price indicated, we will advise you
by email, and offer to sell you the goods of the specification and
description at the price stated in the email and will state in the email
the period for which the offer or the price remains valid.

We will take payment upon receipt of your order from your credit or
debit card. We accept no liability if a delivery is delayed because you
did not give us the correct payment details. If it is not possible to
obtain full payment for the goods from you, then we can refuse to
process your order and/or suspend any further deliveries to you. This
does not affect any other rights we may have.

Delivery charges vary according to the type of goods ordered and the delivery location.

11.1 - Our delivery charges are set out on the delivery information page on our website

11.2 - You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

11.3 - Please note that we are able to deliver to addresses within
the United Kingdom, however the Isle of Wight, the Isle of Man, the
Scottish Isles, parts of Scotland, Northern Ireland and the Channel
Isles may be liable for an out of area surcharge, more information can
be found on our delivery information page.

11.4 - We will deliver the goods to the address you specify for
delivery in your order. It is important that this address is accurate.
Please be precise about where you would like the goods left if you are
out when we deliver. We cannot accept any liability for any loss or
damage to the goods once they have been delivered in accordance with
your delivery instructions (unless this is caused by our negligence). We
will aim to deliver the goods by the date quoted for delivery but
delivery times are not guaranteed and therefore time is not of the
essence. In any event, we will aim to deliver your goods within 30 days
from the day after the day we received your order. If delivery is
delayed beyond this time, we will contact you and either agree a
mutually acceptable alternative date, or offer you a full refund.

11.5 - You will become the owner of the goods you have ordered when
they have been delivered to you. Once goods have been delivered to you
they will be held at your own risk and we will not be liable for their
loss or destruction.

Risk of damage to or loss of the goods passes to you at the time of
delivery to you. If you choose to use your own courier then the risk
passes to you as soon as the goods are handed to your courier. You will
only own the goods once they have been successfully delivered.

13.1 - Under The Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 SI 2013/3134 you have the legal
right to cancel your order up to 14 calendar days after the day on which
you receive your goods (with the exception of any made to order items).
You do not need to give us any reason for cancelling your contract nor
will you have to pay any penalty.

13.2 - Should you wish to cancel your order, you can contact us during business opening hours.

13.3 - You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order or personalised items).

13.4 - If you have received the goods before you cancel your contract
then you must send the goods back to our contact address at your own
cost and risk. If you cancel your contract but we have already processed
the goods for delivery, you should not unpack the goods when they are
received by you and you must send the goods back to us at our contact
address at your own cost and risk as soon as possible.

13.5 - Once you have notified us that you are cancelling your
contract, and we have either received the goods back or, if earlier,
received evidence that you have sent the goods back, we will refund any
sum debited by us from your credit or debit card within 14 calendar
days.

13.6 - We may make a deduction from your refund for any loss in the
value of the goods supplied if the loss is the result of unnecessary
handling by you. This could include but is not limited to using the
goods prior to cancellation.

13.1 - Under The Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 SI 2013/3134 you have the legal
right to cancel your order up to 14 calendar days after the day on which
you receive your goods (with the exception of any made to order items).
You do not need to give us any reason for cancelling your contract nor
will you have to pay any penalty.

13.2 - Should you wish to cancel your order, you can contact us during business opening hours.

13.3 - You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order or personalised items).

13.4 - If you have received the goods before you cancel your contract
then you must send the goods back to our contact address at your own
cost and risk. If you cancel your contract but we have already processed
the goods for delivery, you should not unpack the goods when they are
received by you and you must send the goods back to us at our contact
address at your own cost and risk as soon as possible.

13.5 - Once you have notified us that you are cancelling your
contract, and we have either received the goods back or, if earlier,
received evidence that you have sent the goods back, we will refund any
sum debited by us from your credit or debit card within 14 calendar
days.

13.6 - We may make a deduction from your refund for any loss in the
value of the goods supplied if the loss is the result of unnecessary
handling by you. This could include but is not limited to using the
goods prior to cancellation.

15.1 - If you have any questions or complaints about the goods please
contact us. Our contact details can be found on our contact us page.

15.2 - We are under a legal duty to supply goods that are in
conformity with this contract and in accordance with the Consumer Rights
Act 2015.

15.3 - If you wish to exercise your legal rights to reject goods
which do not conform with the Act you must either return them in person
to where you bought them, post them back to us, or (if they are not
suitable for posting) or allow us to collect them from you. We will pay
the cost of postage or collection.

Every effort is made to ensure that all of our products leave us
exactly as we want you to receive them, however, sometimes things do go
wrong. If this has happened to something that you have ordered, please
notify us of faulty or damaged items within 48 hours of receiving your
item delivery. We strive to resolve issues as quickly as possible for
you.

Please email us at sales@rucomfy.co.uk with some photos and one of the team will get back to you as quickly as possible.

13.3 - You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order or personalised items).

13.4 - If you have received the goods before you cancel your contract
then you must send the goods back to our contact address at your own
cost and risk. If you cancel your contract but we have already processed
the goods for delivery, you should not unpack the goods when they are
received by you and you must send the goods back to us at our contact
address at your own cost and risk as soon as possible.

13.5 - Once you have notified us that you are cancelling your
contract, and we have either received the goods back or, if earlier,
received evidence that you have sent the goods back, we will refund any
sum debited by us from your credit or debit card within 14 calendar
days.

13.6 - We may make a deduction from your refund for any loss in the
value of the goods supplied if the loss is the result of unnecessary
handling by you. This could include but is not limited to using the
goods prior to cancellation.

16.1 - Unless agreed otherwise, if you do not receive goods ordered
by you within 30 days of the date on which you ordered them and decide
to cancel the order rather than re-arrange delivery (in accordance with
clause 11), we will provide you with a full refund.

16.2 - We are only responsible for losses that are a natural,
foreseeable consequence of our breach of these terms and conditions. We
do not accept liability if we are prevented or delayed from complying
with our obligations set out in these terms and conditions by anything
you (or anyone acting with your express or implied authority) does or
fails to do, or is due to events which are beyond our reasonable
control.

16.3 - Furthermore, we do not accept liability for any losses related
to any business of yours including but not limited to: lost data, lost
profits, lost revenues or business interruption.

16.4 - You must observe and comply with all applicable regulations
and legislation, including obtaining all necessary customs, import or
other permits to purchase goods from our site. The importation or
exportation of certain of our goods to you may be prohibited by certain
national laws. We make no representation and accept no liability in
respect of the export or import of the goods you purchase.

16.5 - Notwithstanding the foregoing, nothing in these terms and
conditions is intended to limit any rights you might have as a consumer
under applicable local law or other statutory rights that may not be
excluded nor in any way to exclude or limit our liability to you for any
death or personal injury resulting from our negligence. You have
certain rights as a consumer including legal rights (e.g. under the Act)
relating to faulty and/or misdescribed goods.

Unless otherwise expressly stated in these terms and conditions, all
notices from you to us must be in writing and sent to our contact
address at Comfy House, Unit 6, Station Road, Great Harwood, Lancashire,
BB6 7BA and all notices from us to you will be displayed on our website
from time to time.

We reserve the right to change these terms and conditions from time to
time and you should look through them as often as possible.

This website, any content contained therein and any contract brought
into being as a result of usage of this website are governed by and
construed in accordance with English law. Parties to any such contract
agree to submit to the exclusive jurisdiction of the courts of England
and Wales. All contracts are concluded in English.

If any part of these terms and conditions is unenforceable (including
any provision in which we exclude our liability to you) the
enforceability of any other part of these conditions will not be
affected.

You acknowledge and agree to be bound by the terms of our Data & Privacy policy

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

23.1 - Website "% off" discount codes
This promotion will be signified by a code displayed on the website, this code is NOT valid
for products which are contained within the outlet and clearance
categories, this also excludes buckwheat cushions and beanbag filling.
The code will not be applied to these products. This promo code is valid
for a limited time, rucomfy Beanbags reserves the right to stop the
promotion at any time

23.2 - 3 for 2 Promotion - Your discount will be applied on the
qualifying product(s) once they have been added to shopping bag.
Cross Sell discounts only apply when purchased with the relevant
products.
3 for 2 discount will apply to the cheapest items in your basket.
FREE promotional products have no cash value alternative and can not be
refunded individually. However, if you wish to return your order, you
will be required to return the Free promotional product along with the
rest of the order.

23.3 - Free Footstool - Free footstool promotion is only valid when
bought with an accompanying beanbag.
Matching footstool will be automatically added to the basket as a free
item when a qualifying beanbag is added to basket
Products included within the promotion are subject to stocks.
Offer is exclusive of any delivery costs incurred.
The free footstool promotion can be used in conjunction with other
promotions.
FREE promotional products have no cash value alternative and can not be
refunded individually. However, if you wish to return your order, you
will be required to return the free promotional products along with the
rest of the order.

23.4 - Buy One Get One Half Price (BOGOHP)
This promotion will automatically apply to the cheapest item in your
basket when two applicable items from the BOGOHP promotion have been
added to the basket. Applicable items are indicated by a banner and
availability in corresponding categories. Exclusions may apply.

23.5 - Free Cushion Gift
The free cushion gift promotion will automatically be applied when an
eligible product is added to the basket alongside an eligible cushion
from its cross-sell "popup" tab.

23.6 - Free Gift Promotion, during the free gift promotion (15th-21st
Aug 2025), a random but related product is automatically included with
qualifying purchases as part of this limited-time promotion. No code is
required.

• Gift Nature: The mystery gift is related to the type of product
  purchased but may not match exactly in design, colour, or style. It is
  chosen at random from a selection of stock items.
• No Exchanges or Substitutions: The gift is non-exchangeable,
  non-returnable, and cannot be swapped or substituted for another item,
  monetary value, or discount.
• Selection Is Final: All gifts are pre-selected and packed at random.
  Customers do not have the ability to choose or influence the gift they
  receive.
• While Stocks Last: Free gifts are subject to availability. rucomfy
  Beanbags reserves the right to change or withdraw the promotion at any
  time.

Customer Satisfaction: Any potential disappointment with the gift
does not qualify for refund, exchange, or compensation. This does not
apply to manufacturing errors.